Payment options

KnowledgeMaster® P/L provides you with a secure check out process through

  1. Visa or MasterCard through our SECURE Gateway.
  2. Post us a Money Order: PO Box 57, Colac Vic 3250 (Can be obtained at Post Office and is treated like cash)
  3. Personal Cheques (Customers must wait until funds clear before their material is released)
  4. Phone Orders: If none of the options above suit you, give us a call on and we will endeavour to process your order over the phone. Phone: 03 5232 1500 or contact us at jim@knowledgemaster.com.au

Tax invoices

A tax invoice is created for you confirming receipt of payment by your chosen method. It will be sent to the electronic or postal address the purchasers provide us with. All products include GST. The invoice will have the GST component included.

Listing Errors

We have a tremendous amount of content on our website. Please be aware that it is very time consuming to list everything.  There may be errors in the description of an article that we do not catch before it is posted (we are human). If you are looking at the Description and there is a question about the match, please email us. We are happy to answer your questions. Also, when someone brings it to our attention, it will help us correct the error.

Privacy

Your privacy is important to us! We will only use the information that you provide to us for processing your order and helping your purchases arrive safely at their destination as provided by you. We do not supply your personal information to any third party, unless we are required to do so by court order. Read our full Privacy Policy here.

Returns/refunds/exchanges

No refunds/exchanges will be made after 7 days of invoice. We do not accept Returns/Refunds/Exchanges if a customer has just “changed their mind. You must call, send us a hard copy letter or send an email within 24 hours of receiving your material if you have any complaint. Unauthorized returns or failure to comply with our return instructions will not be accepted. Any Postage/Shipping or handling costs are not refundable by us.

Pricing

From time to time we may run special promotions to affiliate, associate, private and corporate clients. These are offered to these groups without altering our online pricing policy.

Terms of usage

Use of this internet site is subject to these Terms of Use as those mentioned above or as may be added to or subtracted from. Some uses of this site, including the purchase of products or services through this internet site may be subject to additional terms displayed on the relevant pages of this internet site. KnowledgeMaster® P/L makes no representations or warranties in relation to this internet site, including without limitation:

  • as to the accuracy or completeness of the information on this internet site; or
  • that this internet site will be continuously available or free from any delay in operation or transmission, virus, communications failure, internet access difficulties or malfunction in hardware or software; or
  • that KnowledgeMaster® P/L endorses any internet site linked to this internet site or any third party products or services referred to on this internet site.

KnowledgeMaster® P/L is not liable for any loss or damage, howsoever caused (including but not limited to, by the negligence of KnowledgeMaster® P/L) incurred in connection with this internet site, including but not limited to, as a result of reliance placed upon the information on this internet site.

If you provide KnowledgeMaster® P/L with information (such as text, photos or images etc) when using this site you warrant that you are entitled to provide and license the information and you license KnowledgeMaster® P/L to use, reproduce, modify and publish the information.

The information on this site is subject to change without notice.

Any actions, usage, copying or adapting of content or ideas by recipients is entirely at their own discretion and risk. KnowledgeMaster® P/L produces this information with all care, but accepts no responsibility for compliance practice or policy of any individuals, corporate entities or guidelines laid out by any regulatory body.

Cookies Policy

At Knowledgemaster (KM) we work hard to ensure that you can use our websites with confidence that all information you give us is safe and secure.

What are Cookies?

Cookies are small files of text, typically of letters and numbers, which contain information and are downloaded to your computer or mobile device when you visit a website. They do a lot of things including helping us understand how our website is being used, letting you navigate between pages efficiently, remembering your preferences, and generally improving your browsing experience. Cookies also help us to identify other products and services which are more relevant to you and your interests.

What type of Cookies does KM use?

The type of cookies used on most websites can generally be put into one of four categories: Strictly Necessary, Performance, Functionality and Targeting.  We use Strictly Necessary and Performance cookies.

(a) Strictly Necessary Cookies: These cookies are essential and allow you to move around the website and use its features, such as accessing secure areas. Without these cookies, services you’ve asked for can’t be provided. These cookies don’t gather information about you that is used for marketing or remembering where you’ve been on the internet.

(b) Performance Cookies: These cookies collect information about how you use our website. For example which pages you go to most often, which Frequently Asked Questions are most viewed and if you get error messages from certain pages. These cookies don’t gather information that identifies you. All information these cookies collect is anonymous and is only used to improve how a website works. These cookies are not used to target you with online marketing and advertisements. Without these cookies we can’t learn how our website is performing and make relevant improvements that could improve your browsing experience.

What happens to Cookies that have been downloaded in the past?

You can delete existing cookies from your browser otherwise they will remain until they expire. Once you have disabled a cookie, we will stop using it to gather information. However, we may still use information gathered previously when the cookie was active. We will read or write cookies as best suits our purpose of improving our service and support for you.